Damaged Materials

Damage sustained during shipment may be reported using the Damaged Materials Report Form.

If you receive a damaged item:
1.) Notify the lending library by phone or email of the damage (torn, wet, etc.) and ask the replacement cost. The library owning the material will be reimbursed the cost to replace it.
2.) Contact the courier coordinator (courier@nekls.org) and report the damage. If possible, send photos of the damaged item to courier email address.
3.) Print and complete this Damaged Materials Report Form.  Keep a copy and fax (785-838-3989) or send by mail or by courier to:
Northeast Kansas Library System
4317 W. 6th St.
Lawrence, KS 66049

It is strongly recommended to ship DVDs in albums made for circulating such media. Rigid plastic cases are subject to damage even when cushioned with protective packaging.